Privacy Policy
Last updated: February 22, 2026
This Privacy Policy explains how alvixVerse Merch, operated by AlvixHQ LLC ("we," "us," or "our"), collects, uses, and protects your personal information when you visit alvixversemerch.com or make a purchase from us.
Information We Collect
Order Information: When you make a purchase, we collect your name, email address, shipping address, billing address, and payment information. Payment processing is handled by secure third-party providers — we do not store your full credit card details.
Account Information: If you create an account, we store your email address and authentication credentials securely through our authentication provider (Supabase).
Newsletter & Lead Capture: If you sign up for our newsletter or early access list, we collect your email address and the source of your sign-up.
Automatic Information: We automatically collect your IP address, browser type, device information, and pages visited through server logs and analytics tools.
How We Use Your Information
- Process and fulfill your orders
- Send order confirmations, shipping updates, and receipts
- Communicate with you about products, promotions, and updates (only if you opted in)
- Improve our website, products, and customer experience
- Prevent fraud and ensure security
- Comply with legal obligations
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your shopping experience, remember your preferences, and analyze site traffic. These may include:
- Essential cookies — Required for site functionality (cart, authentication)
- Analytics cookies — Help us understand how visitors use our site
- Marketing cookies — Used for retargeting and advertising (Pinterest Tag, Meta Pixel, if installed)
You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
Third-Party Services
We may share your information with trusted third-party services that help us operate our business:
- Payment processors (for secure transaction handling)
- Shipping and fulfillment partners (to deliver your orders)
- Email service providers (for order confirmations and newsletters)
- Analytics providers (for website improvement)
We do not sell your personal information to third parties.
SMS & Mobile Communications
If you opt in to receive SMS or text messages from alvixVerse Merch, we collect your mobile phone number and consent preferences. We use this information solely to send you the types of messages you consented to receive, such as order updates, shipping notifications, and promotional offers.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us at . Message and data rates may apply. Message frequency varies.
Data Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications at any time
- Request a copy of the data we hold about you
- Object to or restrict certain processing of your information
To exercise any of these rights, please contact us using the information below.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.
Contact Us
alvixVerse Merch, operated by AlvixHQ LLC
Email:
Phone:
Address: