Last updated: October 1, 2026

Made to order, just for you. Every mug is printed after you order it. Nothing sits in a warehouse, so we can’t accept returns or exchanges for change of mind, or if you ordered the wrong design.
Damaged, defective, misprinted or wrong item? We’ll make it right, free. If your order arrives broken, misprinted, or isn’t what you ordered, email support@alvixversemerch.com within 30 days of delivery with your order number and a photo of the item (and the box if it’s damaged). We’ll send a free replacement or a full refund, your choice. You don’t need to ship anything back.
Lost or late package. If tracking hasn’t moved for 10 business days, or your package shows delivered but you can’t find it, contact us and we’ll help with a replacement or refund.
Changes and cancellations. We send orders to print quickly. If you need to change your address or cancel, email us as soon as possible. If printing hasn’t started we’ll cancel and refund in full; once it has started, we can’t cancel.
Refund timing. Approved refunds go back to your original payment method. Most banks show them within 5–10 business days.
Questions? support@alvixversemerch.com · +1 (727) 513-0749 (call or text). We answer within one business day.